PROGRAM

The Dubai International Health Tourism Forum is concentrated around the theme “Reimagining Experience” healthcare travel. The event is a dedicated to bring together prominent leaders and pioneers from the public and private health and travel sectors, to create a platform for regional and global exchange of knowledge and expertise in the field of healthcare and travel experience. Our speakers will engage in inspirational, thought provoking, and future-focused dialogues that aim to enhance the experience of health travel in Dubai and worldwide.

Day 1

Tuesday 20 Feb 2018

8:00 - 9:00

Registration & Coffee

9:00 - 9:45

Opening session: Health Tourism | Global perspective and the Dubai Vision

Speaker(s):

  • Speaker: Dr. Layla AlMarzouqi - Director - Health Tourism Council, DHA
10:00 - 10:15

Opening Ceremony

10:15 - 10:25

Inauguration of the Conference | exhibition

Speaker(s):

  • Speaker: His Excellency Humaid Al Qatami - Director General and Chairman - DHA
10:25 - 10:35

Opening ceremony in the Main Hall

Speaker(s):

  • Speaker: Dr. Layla AlMarzouqi - Director - Health Tourism Council
10:53 - 11:00

Keynote: Health Tourism a glance on Today and a View on Tomorrow

Speaker(s):

  • Speaker: Dr. Tim Wilson - PricewaterhouseCoopers (PWC) – Middle East Health Industries Leader
11:05 - 11:20

Coffee Break & Networking

11:20 - 11: 45

Continued Keynote Health Tourism Facts, Trends, Opportunities & Artificial Intelligence Paving the Way to the Future

Speaker(s):

  • Speaker: Dr. Tim Wilson - PricewaterhouseCoopers (PWC) – Middle East Health Industries Leader
11:45 - 12:30

Session Theme 1: Health Travel Metrics & Reliable Global Index

There is a considerable demand for health tourism metrics for destinations to guide resource allocation, enhance accountability, and monitor progress. The metrics work shall include a clear measurement strategy including data collection, synthesis of data from different sources and estimation, a parsimonious set of core indicators that resonate with the target audiences and integration of monitoring of health systems and their performance into health information systems.

Speaker(s):

  • Moderator: Dr. Fawzi Al Hammouri - Specialty Hospital, Consultant Pediatric Endocronologist, CEO, GM. Private Hospitals Association, Jordan ,Chairman. Global Healthcare Travel Council (GHTC) – President
11:45 - 11:55

Measuring Return on Investment & Economic Impact

Speaker(s):

  • Speaker: Mr. Amar Patel - PWC - Senior Manager – Deals Strategy (Middle East)
11:55 - 12:05

Health Travel Data Collection & Reporting

Speaker(s):

  • Speaker: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
12:05 - 12:15

Trip Advisor for Health Tourism: Healthcare Facilities & Professionals Rating

Speaker(s):

  • Speaker: Dr. Benosh Haris - Independent consultant
12:15 - 12:30

Panel Discussion

Speaker(s):

  • Moderator: Dr. Fawzi Al Hammouri - Specialty Hospital - Consultant Pediatric Endocronologist, CEO, GM. Private Hospitals Association, Jordan – Chairman. Global Healthcare Travel Council (GHTC) – President
  • Panelist: Mr. Amar Patel - PWC - Senior Manager – Deals Strategy (Middle East)
  • Panelist: Ms. Nik Yazmin Nik Azman - Chief commercial Officer | Malaysia Healthcare Travel Council
  • Panelist: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
  • Panelist: Dr. Benosh Haris - Independent consultant
12:30 - 1:15

Session Theme 2: Impact of Technological Innovation on Health Tourism

Technology has penetrated into medical tourism to provide the best of facilities for medical patients across the world. Health Tourism organizations are aiming to improve access to healthcare around the world and are achieving remarkable results to gear up medical tourism to its full potential.

Speaker(s):

  • Moderator: Mrs. Dana Msaddi - Deputy Director, Neurospinal Hospital
12:30 - 12:45

How can Artificial Intelligence revolutionize the Industry

Speaker(s):

  • Speaker: Mr. V S VENKATESH - Executive Trainer,Mentor & CEO Coach
12:45- 1:00

Role of Telemedicine to enhance the Health Travel Experience

Speaker(s):

  • Speaker: Mr. Brian De Francesca- CEO, Ver2 Digital Medicine
1:00 - 1:15

Panel Discussion – Telecare

Speaker(s):

  • Moderator: Mrs. Dana Msaddi - Deputy Director, Neurospinal Hospital
  • Panelist: Mr. V S Venkatesh - Executive Trainer,Mentor & CEO Coach
  • Panelist: Mr. Brian De Francesca- CEO, Ver2 Digital Medicine
  • Panelist: Dr. Mohammad Al Redha - Director - Health Data & Information Analysis Department | DHA
1:15 - 2:15

Lunch & Networking

2:15 - 3:00

Session Theme 3: Patient Experience ( panel )

The international patient experience is not just about the interaction between the patient, the doctor and the nursing staff. Nowadays, to provide an outstanding international patient experience, a healthcare provider must consider all aspects of the patient journey - from the initial contact with the hospital or clinic, through the booking and pre-admission process, the interaction with all staff during the hospital stay, the support of concierge services within the destination and, importantly, how the patient is supported following discharge, both within the destination and when they have returned home. Every "touch point" with the international patient must be addressed.

Speaker(s):

  • Moderator: Mr. Keith Pollard-International Medical Travel Journal TM - Managing Editor

Panel Discussion - Improving Patient Experience

Speaker(s):

  • Moderator: Mr. Keith Pollard-International Medical Travel Journal TM - Managing Editor
  • Panelist: Mr. Robin Perry - Vice President - Emirates Holidays
  • Panelist: Dr. Fawzi Al Hammouri - Specialty Hospital - Consultant Pediatric Endocrinologist, CEO, GM. Private Hospitals Association, Jordan – Chairman. Global Healthcare Travel Council (GHTC) – President
  • Panelist: Dr. Claudia Mika - Temos, Founder & CEO
3:00 - 4:00

Session Theme 4: Areas of Health Tourism Experience

Speaker(s):

  • Moderator: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
3:00 - 3:10

Spa & Wellness Tourism

Speaker(s):

  • Speaker: Mr. Andrew Gibson - Advisory Board,Global Wellness Institute
3:10 - 3:20

Medical Tourism

Speaker(s):

  • Speaker: Dr. Omar Shalabi - Chief, Central and Western Regions Care Management/ Population Health Division Medical Care Management Department – Johns Hopkins Aramco Healthcare
3:20 - 3:30

Dental Tourism

Speaker(s):

  • Speaker: Mrs. Eszter Jopp - Founder and CEO of FirstMed Services and Dental Travel
3:30 - 4:00

Panel discussion - Impact of the Adoption of the 8 Segments of Health Tourism

Speaker(s):

  • Moderator: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
  • Panelist: Mr. Andrew Gibson - Advisory Board,Global Wellness Institute
  • Panelist: Dr. Omar Shalabi - Chief, Central and Western Regions Care Management/ Population Health Division Medical Care Management Department – Johns Hopkins Aramco Healthcare
  • Panelist: Mrs. Eszter Jopp - Founder and CEO of FirstMed Services and Dental Travel
8:00 PM

Gala Dinner

Day 2

Wednesday 21 Feb 2018

8:00 - 9:00

Registration & Coffee

9:00 - 9:30

keynote: The Global Transition to Value; Reimagining Healthcare in Dubai

Speaker(s):

  • Speaker: Mr. Irving Stackpole - President of Stackpole & Associates, Inc.
9:30 - 10:15

Session 1: Ambassador’s Summit Health Tourism

Consul General of Republic of India
Ambassador of Republic of Uganda
Ambassador of Malaysia
Ambassador of Kingdom of Thailand
Consul General (Representative) United Kingdom

Speaker(s):

  • Speaker: Mr. Adrian Lydon - Program Editor, Producer and Journalist at RADIO TELEFIS EIREANN
10:15 - 11:00

Session Theme 2: Med- Talk

Surgical techniques and healthcare technologies have undergone revolutionary changes in past decades giving way to adoption of innovative practices by the quality conscious medical tourism industry. Dubai showcases new techniques and adaptations to enhance Patient care and experience.

Speaker(s):

  • Moderator: Mrs. Linda Abdullah - Consultant - Health Tourism Council, DHA
10:15 - 10:25

Stories of New Approaches

Speaker(s):

  • Speaker: Dr. Bu Hayee - Consultant Gastroenterologist - King's College Hospital
10:25 - 10:35

Holistic Healing and Wellness

Speaker(s):

  • Speaker: Dr. Abdul Hafeel Ambalath - Founder & CEO - The Healers' Clinic
10:35 - 10:45

New Surgical Techniques Applied in Foot Surgery and Patients Satisfaction

Speaker(s):

  • Speaker: Dr. Maan Taba - Consultant Orthopedic Surgeon Foot & Ankle surgeon
10:45 - 10:55

Anti aging and the principle of graceful ageing

Speaker(s):

  • Speaker: Dr. Jaffer Khan - Director & Head Consultant - Aesthetics International
10:55 - 11:15

Coffee Break & Networking

11:15 - 12:15

Session Theme 3: Supporting patients choice | Insurance beyond borders

Travelers seeking medical care abroad and want protection for their pre-paid costs and to guard against unexpected medical costs. A growing segment of the health care market is medical tourism and patients who are seeking medical care abroad need protection against unexpected costs due to medical complications, trip cancellations, and more.

Speaker(s):

  • Moderator: Dr. Claudia Mika - Temos, Founder & CEO
11:15 - 11:30

Medical Insurance beyond Borders | Facts and Challenges

Speaker(s):

  • Speaker: Dr. Dennis Sebastian - Regional Director, Health Reinsurance Group of America (RGA)
11:30 - 11:45

When Things go wrong- protecting the patient

Speaker(s):

  • Speaker: Mr. Jonathan Cooper - Director - Worldwide Insurance Solutions (WISS)
11:45 - 12:15

Panel Discussion - How can the patient be supported by insurance to get the medical treatment he needs across borders

Speaker(s):

  • Moderator: Dr. Claudia Mika - Temos, Founder & CEO
  • Panelist: Dr. Dennis Sebastian - Regional Director, Health Reinsurance Group of America (RGA)
  • Panelist: Mr. Jonathan Cooper - Director - Worldwide Insurance Solutions (WISS)
  • Panelist: Dr. Mohaymen AbdelGhany - CEO- Al Zahra Hospital, Dubai
  • Panelist: Dr. Haidr Alyosef - Director of Health Funding | DHA
12:15 - 1:00

Session Theme 4: Patient Centered care from Hospital to star hospitality

Patients face unique challenges when seeking care in a different country or region. There may be fear of the unknown, long flights, cultural and language barriers, and being away from friends and family – all while preparing for a major surgery or treatment. Healthcare providers treating medical travelers have the difficult yet rewarding responsibility of ensuring a positive patient experience across a Medical Travel Care Continuum that includes arrival at the destination, pre and post-operative stages, billing, medical record transfer and aftercare.

Speaker(s):

  • Moderator: Dr. Marc Ruemmler - Vice President Operations at Meraas Healthcare Division
12:15 - 12:25

Measuring International Patient Satisfaction

Speaker(s):

  • Speaker: Mr. Keith Pollard - International Medical Travel Journal TM , Managing Editor
12:25 - 12:35

Care Continuum

Speaker(s):

  • Speaker: Mr. Raza Jafer - Chairman of The Health Bank
12:45 - 1:00

Panel Discussion

Speaker(s):

  • Moderator: Dr. Marc Ruemmler - Vice President Operations, Meraas Healthcare Division
  • Panelist: Mr. Keith Pollard - International Medical Travel Journal TM , Managing Editor
  • Panelist: Mr. Raza Jafer - Chairman of The Health Bank
  • Panelist: Dr. Omar Shalabi - Chief, Central and Western Regions Care Management/ Population Health Division Medical Care Management Department – Johns Hopkins Aramco Healthcare
  • Panelist: Dr. Raza Siddiqui
1:00 - 2:00

Lunch & Networking

2:00 - 2:45

Session Theme 5: Social media | influencing the Health Tourism industry ( panel )

A social influencer is someone who is highly engaged and uses social media to tell meaningful stories, share photos and video, and engage in conversations with fans and followers. They have amassed significant personal followings – often in the tens of thousands – and their opinions are valued by their audiences. Popular social media channels that influencers use include Instagram, Facebook, Twitter and YouTube, to name a few.

Speaker(s):

  • Moderator: Mrs. Gabriela Miloda - TV presenter | producer | events communications
  • Panelist: Mrs. Hala Kazim - Influencer
  • Panelist: Ms. Uma Ghosh - Social influencer for health and wellness | TV presenter | entrepreneur
  • Panelist: Dr. Mohammed Naji
  • Panelist: Ms. Asma AlJanaahi - Head of social media | DHA
  • Panelist: Ms. Alanoud Badr - Influencer
2:45 - 3:30

Session Theme 6: The Future of Health Tourism ( panel )

Clearly, medical tourism is a big part of the current healthcare landscape, and it’s on pace to define the future, too. What are the ey factors that can influence health travellers international healthcare providers and payers and intermediators.

Speaker(s):

  • Moderator: Dr. Fawzi Al Hammouri - Specialty Hospital - Consultant Pediatric Endocronologist, CEO, GM. Private Hospitals Association, Jordan – Chairman. Global Healthcare Travel Council (GHTC) – President
  • Panelist: Mr. Keith Pollard-International Medical Travel Journal TM - Managing Editor
  • Panelist: Dr. Claudia Mika - Temos, Founder & CEO
  • Panelist: Mr. Yunus Gurkan - Global Healthcare Travel Council (GHTC) , Supervisory Board President
  • Panelist: Mr. Paul Hetherington - Senior VP of Corporate Development | NMC & former Head of Strategy for the Department of Health Abu Dhabi.
  • Panelist: Mr. Irving Stacpole - President of Stackpole & Associates, Inc.
  • Panelist: Dr. Constantine Constantinides - Founder, HealthCare Cybernetics
3:30 - 4:00

Closing Remarks & GHTC announcement

Speaker(s):

  • Speaker: Mr. Yunus Gurkan - Global Healthcare Travel Council (GHTC) , Supervisory Board President
  • Speaker: Dr. Layla AlMarzouqi - Director - Health Tourism Council
Day 1

Day 1

Tuesday 20 Feb 2018

8:00 - 9:00

Registration & Coffee

9:00 - 9:45

Opening session: Health Tourism | Global perspective and the Dubai Vision

Speaker(s):

  • Speaker: Dr. Layla AlMarzouqi - Director - Health Tourism Council, DHA
10:00 - 10:15

Opening Ceremony

10:15 - 10:25

Inauguration of the Conference | exhibition

Speaker(s):

  • Speaker: His Excellency Humaid Al Qatami - Director General and Chairman - DHA
10:25 - 10:35

Opening ceremony in the Main Hall

Speaker(s):

  • Speaker: Dr. Layla AlMarzouqi - Director - Health Tourism Council
10:53 - 11:00

Keynote: Health Tourism a glance on Today and a View on Tomorrow

Speaker(s):

  • Speaker: Dr. Tim Wilson - PricewaterhouseCoopers (PWC) – Middle East Health Industries Leader
11:05 - 11:20

Coffee Break & Networking

11:20 - 11: 45

Continued Keynote Health Tourism Facts, Trends, Opportunities & Artificial Intelligence Paving the Way to the Future

Speaker(s):

  • Speaker: Dr. Tim Wilson - PricewaterhouseCoopers (PWC) – Middle East Health Industries Leader
11:45 - 12:30

Session Theme 1: Health Travel Metrics & Reliable Global Index

There is a considerable demand for health tourism metrics for destinations to guide resource allocation, enhance accountability, and monitor progress. The metrics work shall include a clear measurement strategy including data collection, synthesis of data from different sources and estimation, a parsimonious set of core indicators that resonate with the target audiences and integration of monitoring of health systems and their performance into health information systems.

Speaker(s):

  • Moderator: Dr. Fawzi Al Hammouri - Specialty Hospital, Consultant Pediatric Endocronologist, CEO, GM. Private Hospitals Association, Jordan ,Chairman. Global Healthcare Travel Council (GHTC) – President
11:45 - 11:55

Measuring Return on Investment & Economic Impact

Speaker(s):

  • Speaker: Mr. Amar Patel - PWC - Senior Manager – Deals Strategy (Middle East)
11:55 - 12:05

Health Travel Data Collection & Reporting

Speaker(s):

  • Speaker: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
12:05 - 12:15

Trip Advisor for Health Tourism: Healthcare Facilities & Professionals Rating

Speaker(s):

  • Speaker: Dr. Benosh Haris - Independent consultant
12:15 - 12:30

Panel Discussion

Speaker(s):

  • Moderator: Dr. Fawzi Al Hammouri - Specialty Hospital - Consultant Pediatric Endocronologist, CEO, GM. Private Hospitals Association, Jordan – Chairman. Global Healthcare Travel Council (GHTC) – President
  • Panelist: Mr. Amar Patel - PWC - Senior Manager – Deals Strategy (Middle East)
  • Panelist: Ms. Nik Yazmin Nik Azman - Chief commercial Officer | Malaysia Healthcare Travel Council
  • Panelist: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
  • Panelist: Dr. Benosh Haris - Independent consultant
12:30 - 1:15

Session Theme 2: Impact of Technological Innovation on Health Tourism

Technology has penetrated into medical tourism to provide the best of facilities for medical patients across the world. Health Tourism organizations are aiming to improve access to healthcare around the world and are achieving remarkable results to gear up medical tourism to its full potential.

Speaker(s):

  • Moderator: Mrs. Dana Msaddi - Deputy Director, Neurospinal Hospital
12:30 - 12:45

How can Artificial Intelligence revolutionize the Industry

Speaker(s):

  • Speaker: Mr. V S VENKATESH - Executive Trainer,Mentor & CEO Coach
12:45- 1:00

Role of Telemedicine to enhance the Health Travel Experience

Speaker(s):

  • Speaker: Mr. Brian De Francesca- CEO, Ver2 Digital Medicine
1:00 - 1:15

Panel Discussion – Telecare

Speaker(s):

  • Moderator: Mrs. Dana Msaddi - Deputy Director, Neurospinal Hospital
  • Panelist: Mr. V S Venkatesh - Executive Trainer,Mentor & CEO Coach
  • Panelist: Mr. Brian De Francesca- CEO, Ver2 Digital Medicine
  • Panelist: Dr. Mohammad Al Redha - Director - Health Data & Information Analysis Department | DHA
1:15 - 2:15

Lunch & Networking

2:15 - 3:00

Session Theme 3: Patient Experience ( panel )

The international patient experience is not just about the interaction between the patient, the doctor and the nursing staff. Nowadays, to provide an outstanding international patient experience, a healthcare provider must consider all aspects of the patient journey - from the initial contact with the hospital or clinic, through the booking and pre-admission process, the interaction with all staff during the hospital stay, the support of concierge services within the destination and, importantly, how the patient is supported following discharge, both within the destination and when they have returned home. Every "touch point" with the international patient must be addressed.

Speaker(s):

  • Moderator: Mr. Keith Pollard-International Medical Travel Journal TM - Managing Editor

Panel Discussion - Improving Patient Experience

Speaker(s):

  • Moderator: Mr. Keith Pollard-International Medical Travel Journal TM - Managing Editor
  • Panelist: Mr. Robin Perry - Vice President - Emirates Holidays
  • Panelist: Dr. Fawzi Al Hammouri - Specialty Hospital - Consultant Pediatric Endocrinologist, CEO, GM. Private Hospitals Association, Jordan – Chairman. Global Healthcare Travel Council (GHTC) – President
  • Panelist: Dr. Claudia Mika - Temos, Founder & CEO
3:00 - 4:00

Session Theme 4: Areas of Health Tourism Experience

Speaker(s):

  • Moderator: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
3:00 - 3:10

Spa & Wellness Tourism

Speaker(s):

  • Speaker: Mr. Andrew Gibson - Advisory Board,Global Wellness Institute
3:10 - 3:20

Medical Tourism

Speaker(s):

  • Speaker: Dr. Omar Shalabi - Chief, Central and Western Regions Care Management/ Population Health Division Medical Care Management Department – Johns Hopkins Aramco Healthcare
3:20 - 3:30

Dental Tourism

Speaker(s):

  • Speaker: Mrs. Eszter Jopp - Founder and CEO of FirstMed Services and Dental Travel
3:30 - 4:00

Panel discussion - Impact of the Adoption of the 8 Segments of Health Tourism

Speaker(s):

  • Moderator: Dr. Constantine Constantinides - Founder- HealthCare Cybernetics
  • Panelist: Mr. Andrew Gibson - Advisory Board,Global Wellness Institute
  • Panelist: Dr. Omar Shalabi - Chief, Central and Western Regions Care Management/ Population Health Division Medical Care Management Department – Johns Hopkins Aramco Healthcare
  • Panelist: Mrs. Eszter Jopp - Founder and CEO of FirstMed Services and Dental Travel
8:00 PM

Gala Dinner

Day 2

Day 2

Wednesday 21 Feb 2018

8:00 - 9:00

Registration & Coffee

9:00 - 9:30

keynote: The Global Transition to Value; Reimagining Healthcare in Dubai

Speaker(s):

  • Speaker: Mr. Irving Stackpole - President of Stackpole & Associates, Inc.
9:30 - 10:15

Session 1: Ambassador’s Summit Health Tourism

Consul General of Republic of India
Ambassador of Republic of Uganda
Ambassador of Malaysia
Ambassador of Kingdom of Thailand
Consul General (Representative) United Kingdom

Speaker(s):

  • Speaker: Mr. Adrian Lydon - Program Editor, Producer and Journalist at RADIO TELEFIS EIREANN
10:15 - 11:00

Session Theme 2: Med- Talk

Surgical techniques and healthcare technologies have undergone revolutionary changes in past decades giving way to adoption of innovative practices by the quality conscious medical tourism industry. Dubai showcases new techniques and adaptations to enhance Patient care and experience.

Speaker(s):

  • Moderator: Mrs. Linda Abdullah - Consultant - Health Tourism Council, DHA
10:15 - 10:25

Stories of New Approaches

Speaker(s):

  • Speaker: Dr. Bu Hayee - Consultant Gastroenterologist - King's College Hospital
10:25 - 10:35

Holistic Healing and Wellness

Speaker(s):

  • Speaker: Dr. Abdul Hafeel Ambalath - Founder & CEO - The Healers' Clinic
10:35 - 10:45

New Surgical Techniques Applied in Foot Surgery and Patients Satisfaction

Speaker(s):

  • Speaker: Dr. Maan Taba - Consultant Orthopedic Surgeon Foot & Ankle surgeon
10:45 - 10:55

Anti aging and the principle of graceful ageing

Speaker(s):

  • Speaker: Dr. Jaffer Khan - Director & Head Consultant - Aesthetics International
10:55 - 11:15

Coffee Break & Networking

11:15 - 12:15

Session Theme 3: Supporting patients choice | Insurance beyond borders

Travelers seeking medical care abroad and want protection for their pre-paid costs and to guard against unexpected medical costs. A growing segment of the health care market is medical tourism and patients who are seeking medical care abroad need protection against unexpected costs due to medical complications, trip cancellations, and more.

Speaker(s):

  • Moderator: Dr. Claudia Mika - Temos, Founder & CEO
11:15 - 11:30

Medical Insurance beyond Borders | Facts and Challenges

Speaker(s):

  • Speaker: Dr. Dennis Sebastian - Regional Director, Health Reinsurance Group of America (RGA)
11:30 - 11:45

When Things go wrong- protecting the patient

Speaker(s):

  • Speaker: Mr. Jonathan Cooper - Director - Worldwide Insurance Solutions (WISS)
11:45 - 12:15

Panel Discussion - How can the patient be supported by insurance to get the medical treatment he needs across borders

Speaker(s):

  • Moderator: Dr. Claudia Mika - Temos, Founder & CEO
  • Panelist: Dr. Dennis Sebastian - Regional Director, Health Reinsurance Group of America (RGA)
  • Panelist: Mr. Jonathan Cooper - Director - Worldwide Insurance Solutions (WISS)
  • Panelist: Dr. Mohaymen AbdelGhany - CEO- Al Zahra Hospital, Dubai
  • Panelist: Dr. Haidr Alyosef - Director of Health Funding | DHA
12:15 - 1:00

Session Theme 4: Patient Centered care from Hospital to star hospitality

Patients face unique challenges when seeking care in a different country or region. There may be fear of the unknown, long flights, cultural and language barriers, and being away from friends and family – all while preparing for a major surgery or treatment. Healthcare providers treating medical travelers have the difficult yet rewarding responsibility of ensuring a positive patient experience across a Medical Travel Care Continuum that includes arrival at the destination, pre and post-operative stages, billing, medical record transfer and aftercare.

Speaker(s):

  • Moderator: Dr. Marc Ruemmler - Vice President Operations at Meraas Healthcare Division
12:15 - 12:25

Measuring International Patient Satisfaction

Speaker(s):

  • Speaker: Mr. Keith Pollard - International Medical Travel Journal TM , Managing Editor
12:25 - 12:35

Care Continuum

Speaker(s):

  • Speaker: Mr. Raza Jafer - Chairman of The Health Bank
12:45 - 1:00

Panel Discussion

Speaker(s):

  • Moderator: Dr. Marc Ruemmler - Vice President Operations, Meraas Healthcare Division
  • Panelist: Mr. Keith Pollard - International Medical Travel Journal TM , Managing Editor
  • Panelist: Mr. Raza Jafer - Chairman of The Health Bank
  • Panelist: Dr. Omar Shalabi - Chief, Central and Western Regions Care Management/ Population Health Division Medical Care Management Department – Johns Hopkins Aramco Healthcare
  • Panelist: Dr. Raza Siddiqui
1:00 - 2:00

Lunch & Networking

2:00 - 2:45

Session Theme 5: Social media | influencing the Health Tourism industry ( panel )

A social influencer is someone who is highly engaged and uses social media to tell meaningful stories, share photos and video, and engage in conversations with fans and followers. They have amassed significant personal followings – often in the tens of thousands – and their opinions are valued by their audiences. Popular social media channels that influencers use include Instagram, Facebook, Twitter and YouTube, to name a few.

Speaker(s):

  • Moderator: Mrs. Gabriela Miloda - TV presenter | producer | events communications
  • Panelist: Mrs. Hala Kazim - Influencer
  • Panelist: Ms. Uma Ghosh - Social influencer for health and wellness | TV presenter | entrepreneur
  • Panelist: Dr. Mohammed Naji
  • Panelist: Ms. Asma AlJanaahi - Head of social media | DHA
  • Panelist: Ms. Alanoud Badr - Influencer
2:45 - 3:30

Session Theme 6: The Future of Health Tourism ( panel )

Clearly, medical tourism is a big part of the current healthcare landscape, and it’s on pace to define the future, too. What are the ey factors that can influence health travellers international healthcare providers and payers and intermediators.

Speaker(s):

  • Moderator: Dr. Fawzi Al Hammouri - Specialty Hospital - Consultant Pediatric Endocronologist, CEO, GM. Private Hospitals Association, Jordan – Chairman. Global Healthcare Travel Council (GHTC) – President
  • Panelist: Mr. Keith Pollard-International Medical Travel Journal TM - Managing Editor
  • Panelist: Dr. Claudia Mika - Temos, Founder & CEO
  • Panelist: Mr. Yunus Gurkan - Global Healthcare Travel Council (GHTC) , Supervisory Board President
  • Panelist: Mr. Paul Hetherington - Senior VP of Corporate Development | NMC & former Head of Strategy for the Department of Health Abu Dhabi.
  • Panelist: Mr. Irving Stacpole - President of Stackpole & Associates, Inc.
  • Panelist: Dr. Constantine Constantinides - Founder, HealthCare Cybernetics
3:30 - 4:00

Closing Remarks & GHTC announcement

Speaker(s):

  • Speaker: Mr. Yunus Gurkan - Global Healthcare Travel Council (GHTC) , Supervisory Board President
  • Speaker: Dr. Layla AlMarzouqi - Director - Health Tourism Council